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Contact MatrixTV — Real People, Every Hour of the Day
No ticket queue that closes at five, no chatbot loop, no offshore script. Messages land with technicians who run MatrixTV on their own televisions, and the median first response is under nine minutes at any hour.
Write to the support desk
Describe the problem in your own words. A technician replies on WhatsApp, usually inside the hour and never later than the next day.
Reasons Subscribers Get in Touch
Four out of five conversations are resolved in a single exchange. The rest usually involve a router.
Fast activation
Ordered a few minutes ago and nothing has arrived? Message us with your email address and we will resend the credentials immediately.
Setup walkthroughs
We will talk you through IBO Player on your exact device, step by step, at no extra cost. The written version lives in our setup guide.
Billing & upgrades
Extending your term, switching to a longer plan or applying the crypto discount — all handled by message, with credit for unused time.
Channel requests
Missing a regional affiliate or a network from back home? Tell us which one and we will look into sourcing it for the bouquet.
Pre-sales questions
Not a subscriber yet? Ask anything about compatibility, coverage or the plans before you spend a dollar.
Reseller enquiries
Running a repair shop or selling boxes locally? The reseller program page has the credit tiers and the application form.
Prefer to Start Watching Instead?
If your question is really just “is it any good?”, the $8.99 intro month answers it better than we can. Full line-up, full quality, one month, no contract.